Hey Katy, I am sorry you had a bad experience with Swagbucks. I know sometimes these things happen and even sites with good track records fall short.

I can’t really comment on your specific case since I don’t know all the details, but I do know the site as a whole is legit and pays. But I also know that some people have negative experiences with the site due to its sometimes vague policies. I hope your situation gets resolved.

I know it’s so disheartening to put in all that time and effort and earn money, and then be told that you can’t get paid.

After months on the website without any issue (and accumulating hundreds of dollars worth of point) I received an email one day that my account was deactivated. I wrote to customer service inquiring about why it was closed, and got a very generic answer that I violated some sort of rule while signing up for an advertisement. I read all the rules and regulations VERY carefully before signing up for any promo, and know I did not violate any rule, at least not intentionally.

I followed up once more asking for more explanation and how I can redeem the point I had already been awarded.

They not only refused to give me details about how I violated their rules, but they did not tell me how I could redeem my points or get my money back from the promotions I signed up for to gain the points.

It was another generic “your account is closed” response. nothing further.

I would warn you to be very cautious taking part in this scam. It’s not even the fact my account was deactivated, it’s that they did it with no warning and could give me no information about why when I asked multiple times which is extremely sketchy. Nor did they let me redeem my points for my “valid” purchases.

What is it?